Terms and Conditions

Last updated: April 2026

1. Introduction

This website and all related platforms (collectively, the “Sites”) are operated by Suapify and/or its affiliated companies. These Terms and Conditions (“Terms,” “Terms of Use,” or “Agreement”) govern your access to and use of the Sites, as well as the services offered therein.

The term “we,” “us,” “our,” and “Suapify” refer to Suapify and/or its affiliated companies. We offer the Sites, including all information, tools, products, and services available on the Sites, conditional upon your acceptance of all terms, conditions, policies, and notices stated herein.

By visiting the Sites, using our services, or engaging in any transactions with us, you confirm that you have read, understood, and agreed to be bound by these Terms of Use, including any additional terms and conditions and policies referenced herein and available by hyperlink.

If you do not agree with all of these Terms, you are expressly prohibited from using any of the Sites and must discontinue such use immediately.

Neither the information provided on the Sites nor the provision of any of the Services is intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. Those persons who access the Sites or use the Services from other locations do so at their own initiative and are solely responsible for their compliance with local laws.

Age Requirement

All Sites are intended for users who are at least 18 years of age. If you are a minor in your jurisdiction, you must have the permission of and be directly supervised by your parent or guardian to use the Sites. Minors must have their parent or guardian read and agree to these Terms prior to use.

Language and Governing Version

If there is any inconsistency or ambiguity between the English version and any translated version of these Terms, the English version shall prevail.

2. Definitions and Services Offered

Suapify offers the following services:

Proxy and Personal Shopping Service

We act as your trusted intermediary to facilitate the purchase and shipment of products from Mexican merchants and retailers to your destination country. You provide us with item specifications, and we handle the procurement and international forwarding on your behalf.

eCommerce Fulfillment Service

We provide third-party logistics (3PL) warehousing, inventory management, order processing, and international shipping solutions for merchants and business owners operating in Mexico or serving Mexican customers.

General Services

All services are subject to availability. We reserve the right to limit our services to any person, geographic region, or jurisdiction on a case-by-case basis, and to limit the quantities and/or availability of any services. All descriptions and pricing of services are subject to change at any time without notice. We reserve the right to discontinue any services at any time.

3. User Account and Registration

Account Creation

You may be required to register with the Sites to access certain services. You agree to keep your password confidential and are responsible for all use of your account and password. We reserve the right to remove, reclaim, or change any username you select if we determine, at our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

User Representations and Warranties

By using the Sites, you represent, warrant, and undertake that:

All registration information you submit is true, accurate, current, and complete;
You will maintain the accuracy of such information and promptly update registration information as necessary;
You have the legal capacity and agree to comply with these Terms;
You are not under the age of 18;
You are not a minor in your jurisdiction, or if you are, you have received parental permission;
You will not access the Sites through automated or non-human means (bots, scripts, etc.);
You will not use the Sites for any illegal or unauthorized purpose;
Your use will not violate any applicable law or regulation;
You will not reproduce, duplicate, copy, sell, resell, or exploit any portion of the Sites, Services, or content without express written permission from us.

Account Breach

If you are in breach of any representations, warranties, or undertakings herein, we have the right to terminate or suspend your account and refuse any and all current or future use of the Sites or Services.

4. Prohibited Acts and User Conduct

In addition to other prohibitions in these Terms, you are prohibited from:

Unlawful Conduct

Using the Sites for any unlawful purpose;
Soliciting others to perform or participate in unlawful acts;
Violating any international, national, provincial, state, or local regulations, rules, laws, or ordinances;
Infringing upon or violating our intellectual property rights or the rights of others;
Harassing, abusing, insulting, defaming, slandering, disparaging, intimidating, or discriminating against any person based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
Submitting false or misleading information;
Uploading or transmitting viruses, malicious code, or any code that affects the functionality of the Sites or related systems;
Collecting or tracking personal information of others;
Spamming, phishing, pharming, pretexting, crawling, or scraping;
Engaging in any obscene or immoral purpose;
Interfering with or circumventing security features of the Sites.

Misuse of Services

Systematically retrieving data or content to create collections, databases, or directories without express written permission;
Making unauthorized use of the Sites, including collecting usernames or email addresses for unsolicited communication;
Creating user accounts by automated means or under false pretenses;
Circumventing, disabling, or interfering with security-related features;
Unauthorized framing or linking to the Sites;
Tricking, defrauding, or misleading us or other users, especially to obtain sensitive account information;
Making improper use of support services or submitting false reports of abuse;
Engaging in automated use of the system, including data mining, robots, or similar tools;
Interfering with, disrupting, or creating an undue burden on the Sites or connected networks;
Attempting to impersonate another user or person;
Selling or transferring your profile to a third party;
Using information obtained from the Sites to harass, abuse, or harm another person;
Using the Sites to compete with us or for any revenue-generating or commercial enterprise;
Attempting to decipher, decompile, disassemble, or reverse engineer any software;
Attempting to bypass any access prevention measures;
Harassing, threatening, or intimidating our employees or agents;
Deleting copyright or proprietary notices from content;
Copying or adapting the software of the Sites (HTML, JavaScript, PHP, etc.);
Disparaging or tarnishing our reputation or the Sites;
Using the Sites in any manner inconsistent with applicable laws or regulations.

We reserve the right to terminate your use of the Sites for violating any of these prohibited acts.

5. Prohibited Items

Suapify cannot accept, process, or export certain items due to international shipping, customs, and aviation regulations. You must review our Suapify Prohibited Items Policy before making any purchase.

Prohibited Items Include (but are not limited to):

Perishable goods, raw meat, seafood, fresh produce, and dairy;
Medications (prescription, over-the-counter, and supplements);
Fragrances, perfumes, and scented products;
Hazardous materials (flammables, explosives, reactive chemicals, toxic substances);
Batteries, aerosols, gas cylinders, and compressed items;
Firearms, weapons, and weapon-like objects (including toy guns and water guns);
Restricted knives, bows, blades, and crossbows;
Alcoholic beverages and alcohol-based products;
Tobacco, cigarettes, vaping devices, and smoking accessories;
Cash, tickets, financial documents, and personal correspondence;
Animal products (leather, feathers, shells, coral);
Plant materials, seeds, fertilizers, and unidentified powders;
Any goods prohibited by law or that may impact delivery;
Any goods arriving wet, leaking, or emitting strong odors.

Parcel Inspection and Examination

We have the right to open parcels and inspect products without prior notice. However, we have no obligation to examine all products. The examination result carries no guarantee regarding product quality, authenticity, or compliance with laws.

If during examination we suspect content may violate statutory prohibitions or local law, we may inform police, customs, or law enforcement without further notice to you.

We shall not be responsible for any losses and damages incurred due to examination conducted by or at the request of any statutory authority.

6. Prices, Payment and Billing

Service Fees and Pricing

You will be notified of all applicable fees at the time of payment. You agree that you fully understand all payment terms before proceeding, and once payment is made, you cannot cancel payment, change your request, or modify the payment method.

Payment Methods

Payment shall be made by credit card registered under your name, or by any other payment method we accept from time to time (each a “Payment Method”).

Account Information

You agree to provide current, complete, and accurate purchase and account information for all transactions. You further agree to promptly update account and payment information (including email address, payment card number, and expiration date) so we can complete your transactions and contact you as needed.

You are responsible for ensuring your Payment Method and information are current and correct. If we are unable to charge your Payment Method when a fee is due, your order will be cancelled immediately and you will need to purchase the services again.

Currency and Taxes

Sales tax or applicable duties will be added to the price of purchases as required. We may change prices at any time. All prices are subject to our acceptance and availability.

Billing Errors

You understand and agree that we shall not be liable for erroneous billing statements or incorrect charges. If a billing error is caused by us, our only responsibility is to correct such error within a reasonable time of receiving notice.

Payment Authorization

You warrant that you are duly authorized to pay the applicable fee using the Payment Method without infringement of any third-party rights.

7. Refunds, Returns and Cancellations

General Policy

All transactions are final and non-refundable except as specifically described in this section and our Refund and Returns Policy.

Pre-Shipment Inspection and Approval (Proxy and Personal Shopping)

Before items leave Mexico, we conduct a thorough inspection:

Visual Documentation: We take photos and video of items and inspect outer packaging;
Internal Inspection: For factory-sealed boxes, we require your explicit permission to open. If you do not authorize opening, we cannot inspect the contents, and no refunds will be accepted regarding the item’s condition or functionality;
Functional Testing: Standard service fees do not include functional testing. If required, this must be arranged beforehand and may incur additional costs.

Once you review provided media and confirm the item meets your expectations, no refunds will be issued.

Pre-Shipment Returns (Proxy and Personal Shopping)

If you decide an item does not meet your requirements after reviewing our documentation:

Returns are subject to the original seller’s refund and return policies;
Suapify will only issue a refund once the seller has reimbursed us — timelines depend entirely on the seller;
We will contact the seller via email regarding returns; complex disputes may incur additional fees;
Once we receive funds from the seller, reimbursement will be transferred via PayPal, Wise, Revolut, cryptocurrency, or domestic bank transfer.

Non-Refundable Scenarios

Suapify does not provide refunds, credits, or exchanges under these circumstances:

Change of Mind: After item approval or dispatch;
Shipping and Customs: For delays, customs holds, or if items are rejected/seized by your country’s customs due to import restrictions;
Prohibited Items: Items ordered for strictly prohibited categories;
Post-Dispatch: Once the package leaves Mexico, no refunds are issued for any issues discovered afterward;
Transaction Fees: Payment provider fees are generally non-refundable; customers bear refund transfer costs.

Warranty and Post-Shipment Support

If items include a manufacturer’s warranty, Suapify can assist with management for an additional service fee. If an item must be returned to Mexico for warranty processing, the customer is responsible for all costs, including international shipping and customs duties.

Abandoned Parcels

A parcel is considered abandoned under any of the following circumstances:

It contains prohibited items;
It contains high-risk items;
It remains undeclared for more than 30 days;
It remains unclaimed for the applicable period plus 45 days from receipt;
The customer fails to rearrange delivery with the courier after delivery failure.

Once abandoned, we may dispose of the product(s) in accordance with applicable law, or sell them to pay for outstanding service fees. We reserve our statutory liens for unpaid charges. No refunds are offered on abandoned parcels.

8. Lost or Damaged Shipments

Proxy and Personal Shopping Services

We shall not be liable for losses, costs, or expenses related to products not accepted or received by our warehouses;
We are not responsible for the quantity or quality of products inside parcels, nor for losses or damages caused by defective or inadequate packaging;
We are not responsible for anything that happened to the parcel before it arrives at our warehouse, including non-delivery, delays, or damage by other carriers;
We are not responsible for product defects unless they are caused by our direct acts or omissions, subject to our Parcel Protection Policy;
Any loss or damage to your package directly and materially caused by us will be reimbursed according to our Parcel Protection Policy.

eCommerce Fulfillment Services

Any loss or damage to your order, goods, or products directly and materially caused by us will be reimbursed according to our Parcel Protection Policy;
For all information and details concerning lost or damaged shipments, please refer to our Parcel Protection Policy.

For complete information on lost or damaged shipments, please refer to our Refund and Returns Policy.

9. Third-Party Operations and Integrations

You acknowledge and accept that the operation of the Sites and our Services depends on the proper functioning of internet services, third-party equipment, software, parcel delivery, proxy purchase services, and parcel protection. We disclaim and do not accept any liability for these in any way.

We may provide access to third-party tools over which we have no control or input. You acknowledge that we provide such tools “as is” and “as available” without warranties, representations, or endorsements. We have no liability whatsoever arising from your use of optional third-party tools. Any use is entirely at your own risk and discretion.

10. Intellectual Property and Content Rights

Ownership and License

Each Site is our proprietary property. All source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Sites (collectively, the “Content”) and all trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us. The Content and Marks are protected by copyright and trademark laws, and various intellectual property rights and anti-competition laws.

Your Limited License

Provided that you are eligible to use the Sites, we grant you a limited license to access and use the Sites and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use.

Except as expressly provided in these Terms, no part of the Sites, no Content, and no Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or exploited for any commercial purpose without our express prior written permission. Any such act would infringe the intellectual property rights of the relevant parties.

Destruction of Information

At our request, you shall destroy any information subject to our intellectual property rights and provide proof of compliance within two (2) business days.

11. User Comments and Feedback

If you send us specific submissions, creative ideas, suggestions, proposals, or materials (collectively, “comments”), whether online, by email, or by postal mail, you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate, and otherwise use such comments in any medium. We have no obligation to maintain comments in confidence, pay compensation for them, or respond to them.

You agree that your comments will not violate any rights of third parties, including copyright, trademark, privacy, or other personal or proprietary rights. Your comments shall not contain libelous, unlawful, abusive, obscene material, or computer viruses. You shall be solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments you post.

You acknowledge that any questions, comments, suggestions, ideas, feedback, or other information regarding the Sites, Services, or Products (“Submissions”) provided by you become our sole property. We own exclusive rights, including all intellectual property rights, and are entitled to unrestricted use and dissemination for any lawful purpose without acknowledgment or compensation. You waive all moral rights to such Submissions.

12. User-Generated Content and Contributions

If the Sites invite you to chat, contribute to blogs, message boards, forums, or provide you the opportunity to create, submit, post, display, transmit, publish, or distribute content (collectively, “Contributions”), you represent and warrant that:

The creation, distribution, transmission, and display of your Contributions do not infringe any proprietary rights of third parties;
You are the creator and owner, or have the necessary licenses, rights, consents, and permissions to use and authorize us and other users to use your Contributions;
You have written consent, release, and permission from each identifiable person in your Contributions;
Your Contributions are not false, inaccurate, or misleading;
Your Contributions are not unsolicited advertising, promotional materials, pyramid schemes, chain letters, spam, or mass mailings;
Your Contributions are not obscene, lewd, violent, harassing, libelous, slanderous, or otherwise objectionable;
Your Contributions do not ridicule, mock, disparage, intimidate, or abuse any person;
Your Contributions do not violate any applicable law or regulation;
Your Contributions do not violate the privacy or publicity rights of any third party;
Your Contributions do not contain material soliciting personal information from minors or exploiting minors;
Your Contributions do not include offensive comments connected to race, national origin, gender, sexual preference, or physical handicap;
Your Contributions do not otherwise violate these Terms.

Violation of these Terms may result in termination or suspension of your access to the Sites and Services.

Contribution License

By posting Contributions to the Sites, you automatically grant Suapify an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt, and distribute such Contributions (including images and voice) for any purpose, commercial or otherwise. This license applies to any form, media, or technology now known or hereafter developed.

You waive all moral rights in your Contributions. We are not obliged but have the right to edit, redact, change, re-categorize, or delete any Contributions at any time and for any reason without notice. You shall be legally liable for your Contributions, and we shall not be responsible or liable for any of them.

13. Copyright and Intellectual Property

We respect the intellectual property rights of others. If you believe that any material available on or through the Sites infringes upon any copyright you own or control, please immediately notify us at hello@suapify.com.

Please note: You may be held liable for damages if you make material misrepresentations in your infringement notice. If you are not sure whether material infringes your copyright, consider contacting a lawyer first.

14. Site Management and Right to Modify

We reserve the right to:

Monitor the Sites for violations of these Terms;
Take appropriate legal action against any person who violates law or these Terms, including reporting to law enforcement;
Refuse, restrict access to, limit availability of, or disable any Contributions or portion thereof at our sole discretion;
Remove files and content that are excessive in size or burdensome to our systems;
Otherwise manage the Sites to protect our rights and property and facilitate proper functioning.

We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify any of the Sites at any time or for any reason without notice to you.

15. Disclaimers and Limitation of Liability

As-Is Provision

The Sites, Services, and Products are provided on an “as-is” and “as-available” basis. You agree that your use is entirely at your sole risk.

Disclaimer of Warranties

To the fullest extent permitted by law, we disclaim all warranties, express or implied, in connection with the Sites, Services, and Products and your use thereof, including the implied warranties of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We make no warranties or representations about the accuracy or completeness of website content or linked websites. We assume no liability or responsibility for:

Any errors, mistakes, omissions, or inaccuracies in content;
Personal injury or property damage resulting from access to or use of the Sites;
Any unauthorized access to or use of secure servers or personal/financial information stored therein;
Any interruption or cessation of transmission to or from the Sites;
Any bugs, viruses, Trojan horses, or malicious code transmitted via the Sites;
Any loss or damage resulting from use of any content posted on the Sites.

Third-Party Products and Services

We do not warrant, endorse, guarantee, or assume responsibility for any product or service advertised by third parties through the Sites. We are not a party to and cannot be held responsible for monitoring transactions between you and third-party providers. You should exercise caution and use your best judgment when purchasing from third parties. We take no responsibility for third-party products, services, or transactions.

Limitation of Liability

In no event shall we, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, exemplary, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of the Sites, Services, or Products.

This includes any claim related to your use of the Sites, Services, or Products, any errors or omissions in content, or any loss or damage incurred as a result of the use of any Services or Products, even if advised of their possibility.

Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.

Limitation for Shipping Services

By using Shipping Services, you agree that we shall not be responsible for any loss, damage, delay, misdelivery, non-delivery of parcels, or inability to provide information if it occurs due to any of the following situations. We shall not be responsible for any direct, indirect, or collateral loss, including loss of income, profit, market, or opportunity:

Any act or omission by any person not employed or contracted by us, including government clearance, third-party delivery, customs holds, or recipient denial;
Non-delivery or loss due to invalid information during registration, invalid/missing tracking numbers, missing entry records, or alternative instructions given by you, the sender, or recipient;
Your or any third party’s violation of law in the country of origin, destination, or transit (e.g., prohibited goods);
Loss or damage to contents when the parcel is sealed and packaging shows no significant damage and the recipient has not filed a written claim;
Delay caused by your failure to confirm or pay taxes or duties on time;
Additional fees for multiple deliveries due to invalid or incomplete address;
Natural disasters (earthquake, storm, flood, fire, etc.);
Unforeseeable circumstances (strike, war, plane crash, embargo, riot, mechanical or electrical damage);
Negligence by you or a third party (customs, carrier, government authority);
Actual or suspected differences in value, weight, or content of the parcel and its declaration;
Any violation of these Terms where we deem appropriate to suspend services.

In such situations, we will arrange delivery in a reasonable manner but have no duty to inform you and shall not be responsible for any delay.

16. Accuracy and Timeliness of Information

We expressly disclaim responsibility for:

The quality, operation, use, accuracy, or timeliness of the Services and Products on the Sites;
Any Products or Services accessed through us;
Whether access to the Sites will be uninterrupted or error-free, or whether content contains viruses;
Whether content will be objectionable or offensive to you or others;
Any error, omission, or misstatement in information.

We do not endorse or recommend any person, organization, product, or service referred to in the information, nor does the information constitute our views or opinions.

We shall not be responsible if information is not accurate, complete, or current. Material on the Sites is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, or more timely sources.

Right to Modify Information

We reserve the right to modify website contents at any time but have no obligation to update information. It is your responsibility to monitor changes to the Sites. We reserve the right to correct errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you submit your order).

17. Third-Party Websites and Content

The Sites may contain links to other websites (“Third-Party Websites”) and third-party content, including articles, photographs, designs, music, video, applications, and software (collectively, “Third-Party Content”).

Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy or appropriateness by us. We shall not be responsible for any Third-Party Websites accessed through the Sites or any Third-Party Content posted on or available through the Sites. This includes the content, accuracy, offensiveness, opinions, reliability, privacy practices, or policies of Third-Party Websites or Third-Party Content.

Inclusion of, linking to, or permitting the use of any Third-Party Websites or Third-Party Content does not imply approval or endorsement. When you leave the Sites to access Third-Party Websites, these Terms no longer govern. You should review the applicable terms and policies of any Third-Party Website, including privacy and data gathering practices.

Any purchases through Third-Party Websites are exclusively between you and the third party. We take no responsibility for such purchases. You agree to hold us harmless from any harm, loss, or damage related to your use of, or reliance on, Third-Party Websites or Third-Party Content. Complaints regarding third-party products or services should be directed to the relevant third party.

18. Anti-Money Laundering and Compliance

You are required to keep your accounts and contact information current at all times. Any account found to contain incorrect or outdated information may be suspended.

It is our policy to prohibit and actively pursue the prevention of money laundering and any activity that facilitates money laundering or the financing of terrorist or criminal activities. We are committed to anti-money laundering compliance in accordance with applicable law and require our directors, officers, and employees to adhere to these standards in preventing the use of our Services or Products for money laundering purposes.

19. Indemnification

You agree to defend, indemnify, and hold us harmless, including our past, present, and future parent, subsidiaries, affiliates, officers, agents, partners, directors, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from and against any loss, damage, liability, claim, or demand, including reasonable legal fees and expenses, made by any third party due to or arising out of:

Any of your Contributions;
Your use of the Sites;
Your breach of these Terms;
Your breach of your representations and warranties;
Your violation of any law or the rights of a third party, including intellectual property rights;
Any overt harmful act toward any other user of the Sites.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims at your expense. We will use reasonable efforts to notify you of any such claim, action, or proceeding subject to indemnification.

20. Fraudulent Activities and Illegality

If we, at our sole discretion, deem that items received on your behalf result from fraudulent activity, are related to a restricted or prohibited business, or are linked to any illegal activity under applicable laws, we reserve the right to take any action we deem necessary without further notice, including:

Archiving your account;
Returning items to the merchant or sender;
Marking items as restricted to prohibit delivery;
Confiscating items;
Reporting such activity to customs, governing bodies, government offices, or law enforcement agencies anywhere in the world.

If we deem your transaction results from fraudulent activity, is related to a restricted or prohibited business, or is linked to any illegal activity, we reserve the right to place the transaction on hold, confiscate items, investigate, and report to customs, governing bodies, government offices, or law enforcement agencies anywhere in the world.

21. Personal Information and Privacy

We care about data privacy. Please review our Privacy Policy. By using the Sites or Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms.

22. Modification and Termination of Services

We reserve the right at any time to modify or discontinue the Services (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Services.

We can temporarily suspend or terminate any Services provided to you without further notice, including Services provided according to your phone number, email address, or IP address.

23. Account Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or when you cease using the Sites.

We may also terminate these Terms at any time without notice if you fail or we suspect you have failed to comply with these Terms. You shall remain liable for all amounts due up to and including the date of termination and/or we may deny you access to our Services and Sites.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or any third-party name, even if acting on their behalf. We reserve the right to pursue appropriate legal action, including civil, criminal, and injunctive redress.

These Terms shall remain in full force while you use the Sites, Services, or Products. Without limiting other provisions, we reserve the right to, at our sole discretion and without notice or liability, deny access to and use of the Sites and Services (including blocking certain IP addresses) to any person for any or no reason. We may terminate your use or participation and delete your account and any content you posted at any time, without notice, at our sole discretion.

24. Severability

In the event that any provision of these Terms is determined to be unlawful, void, or unenforceable, the remaining provisions shall remain enforceable to the fullest extent permitted by law. Such determination shall not affect the validity and enforceability of any other provisions.

25. Set-Off

We may at any time set off any payment liability you have to us against any payment liability we have to you, whether present or future, liquidated or unliquidated, and whether arising under these Terms or otherwise. If liabilities are expressed in different currencies, we may convert either liability at a market rate of exchange for set-off purposes. Our right to set-off includes setting off the amount due to us against any amount collected through your account with us.

26. Governing Law and Jurisdiction

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Mexico, specifically the laws of Guanajuato state, without regard to its conflict of law principles.

You and Suapify irrevocably consent that the courts of León, Guanajuato, Mexico shall have exclusive jurisdiction to resolve any disputes arising in connection with these Terms. You further consent to the jurisdiction of Mexican courts and the application of Mexican law.

27. Dispute Resolution

You agree to irrevocably submit all disputes related to these Terms or the relationship established by these Terms to the jurisdiction of Mexican courts. Suapify maintains the right to bring proceedings in the courts of the country where you reside or, if these Terms are entered into in the course of your trade or profession, the country or region of your principal place of business.

28. Electronic Communications and Signatures

Electronic communications include, without limitation, visiting the Sites, sending us emails, and completing online forms. You consent to receive electronic communications and agree that all agreements, notices, disclosures, and other communications we provide electronically via email or on the Sites satisfy any legal requirement that such communication be in writing.

You agree to the use of electronic signatures, contracts, orders, records, and electronic delivery of notices, policies, and transaction records initiated or completed by us or via the Sites. You waive any rights or requirements under any statutes, regulations, rules, ordinances, or laws requiring an original signature or delivery or retention of non-electronic records or payment by any means other than electronic.

29. Changes to Terms

We reserve the right at our sole discretion to make changes or modifications to these Terms at any time and for any reason. We will alert you about changes by updating the “Last updated” date of these Terms. You waive any right to receive specific notice of each change. It is your responsibility to periodically review these Terms to stay informed of updates.

You will be subject to and will be deemed to have accepted changes in any revised Terms by your continued use of the Sites after the revised Terms are posted. Any new features, services, or tools added to the Sites, Services, and Products shall also be subject to these Terms.

30. Contact Information

To address any question, complaint, or to receive further information regarding the Sites, Services, or Products, please contact us at:

Email: hello@suapify.com
Orders Email: orders@suapify.com
Phone: +52 479 146 2213
Mailing Address:
Blvd. San Pedro 1338
Jardines de Jerez II
37530 León, Guanajuato
México

31. Miscellaneous

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted on the Sites, together with our Privacy Policy, Refund and Returns Policy, and Prohibited Items Policy, constitute the entire agreement and understanding between you and us and govern your use of the Sites, Services, and Products. These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including any prior versions of these Terms).

These Terms are subject to additional terms and conditions specified in contracts relating to the provision of Services and/or Products. In the event of inconsistency between these Terms and those additional terms, the additional terms shall prevail.

These Terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms or your use of the Sites.

Any ambiguities in the interpretation of these Terms shall not be construed against us.