How can we help?

Suapify is your bridge to Mexico. We buy items for you from Mexican stores and marketplaces you can't access from abroad, or receive packages you've bought yourself at our Mexican warehouse — then ship everything to your country. We only source from and ship out of Mexico.

Click “Log in or register”, fill in your details, and confirm your email. Once registered you can request quotes, place orders, and track everything from your dashboard. An account is also created automatically at checkout if you place an order as a guest.

Use the “Place Order” form: add the items you want (with links or a description), choose whether you'll buy them yourself or have Suapify buy them for you, and check out. You'll receive a confirmation and, for forwarding, your unique Mexican warehouse address.

Typically 2–4 weeks. Purchasing takes about 3–7 days, consolidation 2–3 days, and international shipping anywhere from 1 to 30 days depending on the destination and carrier.

Four things: proxy shopping (we buy Mexican items for you), package forwarding (you ship to our Mexican warehouse and we forward internationally), international shipping & logistics, and eCommerce fulfillment (3PL) for businesses selling within Mexico.

No. We only buy from Mexican stores and only accept parcels shipped to us from within Mexico. We do not receive packages coming from other countries.

Proxy shopping means we buy the items for you. Forwarding means you buy them and ship them to our warehouse, and we forward them on. You can use either or both.

Yes — inventory storage, pick & pack, and multi-channel order fulfillment for brands selling within Mexico. Contact our team for pricing based on your volume.

You get a unique Mexican warehouse address to use at checkout on Mexican stores. When your packages arrive, we inspect and photograph them, consolidate if needed, and ship the combined package to your country. You pay for consolidation and international shipping separately.

Our warehouse is in León, Guanajuato, México. Each customer receives a unique address with a personal identifier so we can match arriving packages to your account. Your address is shown on your order confirmation and dashboard.

Standard service handles packages up to about 50×50×50 cm and 10 kg. Oversized or heavy items (e.g. automotive parts, bulk machinery) need a custom quote — just ask.

Tell us what you want (a link or description). We buy it on your behalf — handling account creation, payment, and any issues with the seller — and receive it at our warehouse ready for inspection and international shipping.

Every order has a flat service fee, plus a small purchase commission when we buy on your behalf. You pay the item cost and domestic shipping to our warehouse upfront; international shipping is quoted separately. You always see a full breakdown before paying.

Any Mexican online store or seller — Amazon México, Mercado Libre México, Liverpool, specialty retailers, local brands, and artisan marketplaces. Items must be new and in their original packaging, and not on our restricted list.

Consolidation combines multiple packages into one international shipment to save on shipping. It applies only when 2 or more parcels arrive. We can also repackage items to reduce size and weight when the original box is unsuitable.

We compare multiple carriers — including DHL, UPS, FedEx and Mexpost (Correos de México) — and show you options by speed and price. You choose when you get your shipping quote.

Once your package ships, you'll get a tracking number and link on your dashboard and by email. We monitor it automatically and update your order as it moves through the network.

Customs duties and import taxes are set by your destination country and are the recipient's responsibility. We declare values accurately and prepare the paperwork, but we can't predict or waive local customs charges.

Credit/debit cards, PayPal, cryptocurrency, Revolut, and Wise. Payment processing fees vary by method (for example, Revolut 0%, Wise 1%, crypto a small percentage, PayPal a bit higher).

While your item is still with us in Mexico, you can reject it after reviewing our photos/video and we'll try to return it to the seller (subject to their policy). Once you approve an item or it leaves Mexico, no refunds are issued. Payment processing fees are non-refundable.

Tell us right away with photos. If it happened in transit, we work with the carrier. Claims for damaged or “not as described” items must be raised while the item is still in our possession in Mexico.

When items arrive we photograph and video them and inspect the outer packaging. We only open a factory-sealed box with your permission. Functional testing isn't part of the standard fee but can be arranged for an extra cost.

Yes — 30 days of free storage starting the day we receive your first package.

After 30 days, storage fees apply based on the volume of your inventory until the package is dispatched. For proxy shopping & forwarding, fees start at $49 MXN (up to ~3.4 L), $149 MXN (up to ~140 L), and $290 MXN (140 L or more).

As long as you like — packages can be held indefinitely as long as you confirm you want them kept for future dispatch. You can request shipment whenever you're ready.

Items banned by international air-shipping and customs rules — including perishable food, honey, alcohol, tobacco/vapes, fragrances and flammables, aerosols and pressurized containers, standalone batteries, medicines/supplements without permits, weapons, and cash or documents. Batteries must be installed inside a device.

It depends on the item and destination — some things are restricted only for certain countries (for example, cosmetics and supplements to the USA, or lithium batteries to parts of Latin America). If you're unsure, ask us before buying and we'll check.

We can't forward it. We'll contact you to arrange a return to the seller or safe disposal. Any return/restocking costs are the customer's responsibility, and product refunds aren't provided for prohibited items.

Your order moves through a clear pipeline: Order Placed → Purchase → Seller Dispatched → Warehouse Arrival → Your Review & Approval → Shipping Payment → Label Approval → Shipped Internationally → Delivered. Your dashboard always shows the current stage.

If you're forwarding, you upload proof of purchase and tracking early on. Later you review item photos and declared values, then approve and pay for international shipping, and finally approve the shipping label. We guide you at each step by email and on your dashboard.

In the “Suapify Orders” section of your account dashboard. Guests can track via the secure link in their confirmation email.