At Suapify, we act as your trusted local intermediary to facilitate the purchase and shipment of products from Mexico to your destination country. Because we provide a proxy purchasing service and are not the original retailers of the items, our refund and return policies are strictly defined by the following terms:+4

1. Pre-Shipment Inspection & Verification

Before your items leave Mexico, we conduct a thorough inspection to ensure they meet your expectations:

• Visual Documentation: Upon arrival at our facility, we will take photos and a video of the item and perform a superficial inspection of the outer packaging.
• Internal Inspection: * If a box is unsealed, we may open it to confirm the item’s condition.
  • If a box is factory-sealed, we require explicit client permission to open it for inspection.
  • Important: If you do not authorize us to open a sealed item, we cannot perform an internal inspection. In such cases, no refunds or disputes will be accepted regarding the item’s condition or functionality.
• Functional Testing: Our standard service fee does not include functional testing. If you require specific technical tests, these must be arranged beforehand and may incur an additional cost.

2. Pre-Shipment Return Process (Domestic)

If, upon reviewing the photos and videos provided by Suapify, you decide the product does not meet your requirements, we can initiate a return with the original seller. Please note the following:

• Seller Policy Compliance: Returns are subject to the specific refund and return policies of the original seller.
• Refund Timing: Suapify will only issue a refund to the client once the seller has successfully processed the return and reimbursed Suapify. These timelines are entirely dependent on the seller’s internal policies and are beyond Suapify’s control.
• Communication: Suapify will contact the seller via email regarding the return. Extensive or complex dispute management may result in additional service fees.
• Reimbursement Methods: Once Suapify receives the funds, we will transfer the reimbursement to you via PayPal, Wise, Revolut, Cryptocurrency, or available Domestic Bank Transfers.+2

3. Refund Eligibility & Limitations

• Valid Claims: Claims for items that are damaged, defective, or “not as described” must be filed while the item is still in our possession in Mexico.
• Client Confirmation: Once you review the provided media and confirm the item meets your expectations, no refunds will be issued.
• Final Sale: Once the package has been dispatched and leaves Mexico, no refunds will be issued for any issues discovered afterward.
• Non-Refundable Fees: Please note that any transaction or processing fees charged by payment providers during the initial checkout are generally non-refundable and will not be returned. Any fees associated with the refund transfer must also be covered by the client.

4. Non-Refundable Scenarios

Suapify does not provide refunds, credits, or exchanges under the following circumstances:

• Change of Mind: General changes of mind after the item has been approved or dispatched are not eligible for refunds.+1
• Shipping & Customs: Refunds are not provided for shipping delays, customs holds, or if an item is rejected/seized by your country’s customs due to import restrictions or missing paperwork.+1
• Prohibited Items: If an order is placed for a strictly prohibited item (e.g., narcotics, firearms, perishable foods), we will be unable to process the order.+1

5. Warranties & Post-Shipment Support

• Warranty Management: If the item includes a manufacturer’s warranty, Suapify can assist with management for an additional service fee.
• Return Costs: If an item must be returned to Mexico for warranty processing, the client is responsible for all costs, including international shipping and customs duties.
• Carrier Issues: While we can assist in communicating with carriers regarding delays or holds, complex resolutions may require an additional service fee depending on the time required.